FAQ's

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 Claim numbers are issued by your insurance company  at the time you report your accident. Just jot it down and bring it in  with you when you come in to begin the repair process, we will do the  rest. 

 We are not open on Saturday. Our regular hours are Monday-Friday from 8:00am till 5:00pm. 

 Absolutely. We generally order your vehicle's  parts at the time that we write the estimate and schedule your vehicle  for drop-off a couple of days later unless your vehicle is found unsafe  to drive, then we would help you arrange for a rental vehicle as soon as  possible. This enables us to provide quicker turnaround time. 

 No. A car is a total loss only when the price of  repairs exceeds the insurance company's determined value of your  vehicle. Nowadays, most cars are built using unibody (frame and body as  one) construction. Our highly skilled technicians, with the aid of our  state-of the-art computer measuring system, can return your vehicle to  its original factory specifications. If it is determined that the frame  section is bent beyond repair, that section can simply be replaced. 

 Today's modern factory finishes incorporate  multiple layers of highly specialized paints. We have made a major  investment in the finest paint system available and constantly upgrades  its technology and equipment to ensure that each vehicle's paint  matches. We take special pride in our ability to match factory finishes  as the final step in the restoration process. 

 Yes. Just let your adviser know what other work you would like done so that he or she can make the necessary arrangements.
 

 Your adviser can give you an estimate of the time  it will take to complete the repairs to your vehicle. Be sure to check  with your adviser for the specifics on your vehicle. 

 Yes, we would be happy to provide this service to  you. We want each customer's visit to be a positive experience and will  work diligently towards that goal. We provide a pickup and delivery  service. 

 If you need a rental car, we can help you make the  necessary arrangements. Insurance companies will only pay for a rental  car if you have that option on your policy or if you are the claimant.  Check your policy and/or call your insurance company to find out if you  have rental coverage and what your specific limitations are. 

 You will be notified by phone when your vehicle is ready to be picked up.  

 Yes. We guarantee all collision repairs with a Lifetime Warranty. 

 The amount of deductible that you will be  responsible for is determined by your insurance policy. If you carry  broad collision, and you were not at fault, your insurance company most  likely will waive your deductible. Insurance companies determine fault  by your account of the accident when you make the claim, and by  reviewing the accident report filed with the police department. If you  aren't sure about your deductible, you can call your agent and he can  tell you whether your insurance company has waived your deductible or  whether you will be responsible to pay this when you pick up your  vehicle. 

 If your deductible is not waived, it will be your  responsibility to pay us when you pick up your vehicle. If you aren't  sure about your deductible, you can call your agent and he can tell you  whether your insurance company has waived your deductible or whether it  will be your responsibility.
 

 The easiest and most convenient way to pay for  your portion of the repairs to your vehicle is to endorse your insurance  claim check and submit it to the shop. Of course, cash and checks are  always welcome. Credit cards may be used 

 Parts that wear out and need replacement with time  and use (i.e., tires, batteries, and suspension parts) are commonly  subject to betterment charges when they are replaced during the repair  process. These betterment charges are determined by your insurance  company and are pro-rated based on actual miles on your vehicle. 

 RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DO -  Wash the vehicle by hand with cool water and a very mild car wash  solution using a soft cloth or sponge. · Always use clean fresh water. ·  Wash your vehicle in the shade
DON'T - Do not use a  commercial car wash. Stiff brushes or sponges could mar the finish and  damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can  scratch the finish. · Do not drive on gravel roads. Chipping the finish  is easily done in the first 30 days. · Avoid parking under trees and  utility lines which are likely to attract birds. Bird droppings have a  high acid content and will damage a freshly painted surface. Also, tree  sap can mar or spot a freshly painted surface. · Do not spill gasoline,  oil, antifreeze, transmission fluid, or windshield solvent on the new  finish. · Do not scrape ice or snow from the newly painted surface.  

 DON'T - Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.